FAQ
SukkahFlex Help Center
Frequently Asked Questions
Answers about adjustable sukkahs, sizing, schach, kosher setup, pickup, delivery, setup, and ordering before Sukkos.
Sizing
What size does the SukkahFlex sukkah adjust to? +
The SukkahFlex adjustable sukkah expands from about 4×5 up to 18×20, making it a flexible option for porches, balconies, decks, driveways, backyards, and other outdoor spaces.
Can it work for a small porch or balcony? +
Yes. Since the sukkah can adjust down to about 4×5, it may work for smaller outdoor spaces. Send us your measurements before ordering so we can help confirm if it is a good fit.
Can you help me choose the right size? +
Yes. Send us the measurements of your porch, deck, driveway, or backyard. Photos are also helpful if you are unsure about the layout.
Sukkah Details
What comes with the sukkah set? +
The sukkah set includes the adjustable telescopic frame, sidewalls, windows, a zipper door, Lavud straps, decorations, carry bag, manual, and setup accessories. For the 4×5 to 8×10 sukkah package, 2 free 5×10 schach rolls are included.
Is the sukkah portable? +
Yes. The sukkah is designed to be portable and comes with a carry bag for easier storage and transport after Sukkos.
Is it easy to set up? +
The sukkah is designed for straightforward setup with an adjustable telescopic frame and included manual. For the best setup, follow the instructions carefully and make sure the sukkah is properly secured.
Are schach crossbars included? +
Schach crossbars/support bars are not included unless specifically confirmed with your order. Contact us before ordering if you need support bars.
Is the sukkah suitable for a wheelchair? +
The sukkah is designed with accessibility in mind. However, because of the lower crossbars in the frame structure, the wheelchair may need to be lifted about 5 cm at the entrance. Light assistance at the entrance is recommended for maximum comfort.
What is the sukkah storage bag made of? +
The storage bag is made from 600D Oxford fabric. This is a strong, high-quality, water-resistant fabric designed for storing and carrying heavy metal poles. It is made for long-term use and strong durability.
Fabric
What type of fabric is the sukkah made of? +
The sukkah fabric is high-quality parachute-style fabric made from 100% polyester. The fabric is breathable, airy, and washable. It is designed to be practical for Sukkos use while allowing airflow inside the sukkah.
Is the sukkah fabric waterproof? +
The fabric is not waterproof. It is airy and breathable, which is important for sukkah use. A fully sealed waterproof fabric would not be ideal for this type of sukkah wall.
How do I attach the fabric to the iron frame? +
First, make sure the iron frame is fully assembled, stable, and adjusted to the size you want. Spread out the fabric and make sure the correct side is facing up. Begin attaching the fabric from one of the upper corners of the frame. Continue along the top of the frame, securing the fabric at each connection point. After the top is attached, continue down the sides from top to bottom while keeping the fabric tight. Finally, attach the lower section, check that there are no loose areas or wrinkles, and make sure the door and windows are positioned correctly. If the fabric has metal rings at the top, use the included zip ties for extra attachment to the frame.
How many windows are there in the sukkah fabric? +
The fabric is a multi-window fabric designed for better light and airflow inside the sukkah. Smaller sukkah setups usually include 3 fabric sections with 3 windows each, plus another fabric section with a door and 2 windows, for a total of 11 windows and a door. Larger sukkah setups may include additional extension fabric. The final number of windows depends on the sukkah size, but each fabric setup includes multiple windows.
How will the windows and door be arranged on my fabric? +
The fabric comes in separate sections rather than one continuous piece. This gives you more flexibility because you can arrange the fabric sections in the order you prefer and choose where the windows and door should be positioned around the sukkah.
Schach
Is schach included with the sukkah? +
For the 4×5 to 8×10 SukkahFlex sukkah package, 2 free 5×10 schach rolls are included. For larger sukkah sizes or custom setups, additional schach may be needed depending on the final size.
What certification does the schach have? +
You can view our current kosher certificates and schach certifications on our Kosher Certificates page.
Can I buy schach without buying a sukkah? +
Yes. Schach rolls may be available as a separate product for customers who already own a sukkah and need new schach before Sukkos.
Do you receive a bag with the schach? +
Yes. The mehadrin schach comes with a reusable storage and carrying bag, designed for repeated use and long-term storage.
Is it possible to shorten the schach manually? +
The schach comes packaged in fixed sizes, and we do not shorten it before delivery. If you decide to cut the schach yourself after purchase, it is possible, but we cannot take responsibility for it. If you cut it, you must tie the cut edge securely to prevent the schach from unraveling.
Can schach grow mold? +
Bamboo schach is not expected to grow mold in the same way as some other schach materials, such as papyrus or reed-style mats that absorb water. Since bamboo is not sponge-like, rain rolls off instead of soaking in, which helps prevent mold from forming. Proper dry storage after Sukkos is still important.
Is the schach treated against pests? +
Yes. The schach mats are steamed and disinfected against pests before packaging for 48 continuous hours, in order to help prevent pests from attaching to the schach. This process is intended to keep the mats clean from insects and pests.
Kosher Setup
What kosher requirements apply to the sukkah and schach? +
The sukkah frame and Lavud straps are designed to support a kosher sukkah setup when installed correctly. The spacing between the Lavud straps is made to be under the required halachic distance, and the wall height they create is over one meter. The schach must be made from kosher plant material and placed properly above the sukkah. For current certification details, please visit our Kosher Certificates page. For a specific halachic situation, ask your rabbi.
How do I attach the Lavud straps? +
The sukkah package includes 4 Lavud straps. They should be placed according to the setup instructions. The straps are long enough to cover 3 walls. Start by tying the strap to the pole of the first wall, then wrap the Lavud strap around each frame pole until it covers the 3 walls being used for Lavud. The height from the ground to the upper Lavud strap is over one meter, and the spacing between the straps is less than 3 tefachim. If you are unsure, follow the manual carefully and ask your rabbi.
Orders
When should I order? +
It is best to order early before the Sukkos rush. Availability may become limited as yom tov gets closer.
What payment methods do you accept? +
We accept major credit and debit cards through Shopify checkout, available express checkout options shown at checkout, and Zelle. If you want to pay with Zelle, contact us before placing your order so we can confirm the details.
Pickup / Delivery
Do you offer pickup or delivery? +
Yes. We offer free local delivery near us, including Brooklyn, Queens, and the Five Towns. Delivery availability may depend on your exact address, order size, and timing before Sukkos.
What areas do you serve? +
We focus on local frum communities including Brooklyn, Queens, and the Five Towns. Other nearby areas may be available depending on timing and delivery logistics.
Can I send photos of my space? +
Yes. Photos and measurements are helpful. Send your space size and location through the contact page so we can help you choose the right setup.